Privacy Policy

When you contact us or book a spray foam removal survey, we collect the details we need to do the job. That includes your name, phone number, email address, and the address of the property where the work will take place.

We also collect information about the property itself, such as the type of spray foam insulation, the size of the roof or loft, and any photos or documents you send us. If you pay by card or bank transfer, our payment provider handles those details and we only see a confirmation that payment was made.

Our website collects basic technical information automatically, such as your IP address, browser type, and the pages you visit. This helps us keep the site running smoothly and understand which pages are useful to people looking for spray foam removal.

We use your information to respond to your enquiry, arrange a survey, provide an upfront quote, and carry out the spray foam removal work you've asked for. We also use it to send you updates about your booking and to follow up after the job is complete.

If you've asked us to, we'll send you occasional updates about our services or maintenance reminders. You can opt out of these at any time by replying to any message or calling us on 0127 827 6038.

We use website data to improve our site, make sure it works on all devices, and understand how people find us. We don't use your information for anything unrelated to our spray foam removal services.

Our website uses cookies to make your visit smoother. These are small text files stored on your device that remember your preferences and help the site load faster. Some cookies are essential for the site to work, while others help us understand how visitors use it.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn off essential cookies, some parts of our website may not work properly. Turning off tracking cookies won't stop you from contacting us or booking a survey.

We use trusted third-party tools to help us run our website and understand how it's performing. These tools may collect information such as your IP address, device type, and browsing behaviour on our site. We use this data to improve our content and make it easier for people to find the information they need about spray foam removal.

We also use third-party services for things like email delivery and payment processing. These providers only access the information needed to perform their specific service, and they're required to keep it confidential and secure.

We don't sell your personal information to anyone. We don't share it with advertisers or data brokers.

We only share your information when it's necessary to complete the work you've asked for. That might mean sharing your address and job details with a member of our team or a trusted subcontractor who's helping with your spray foam removal.

We may also share information if we're required to by law, such as in response to a court order or to comply with a legal obligation. If we ever sell or transfer our business, your information may be passed to the new owner, but only under the same privacy protections described here.

We never sell, rent, or trade your personal information to third parties for marketing purposes.

We keep your information for as long as we need it to provide our services and to meet our legal and accounting obligations. For most jobs, that means we'll keep your contact details and job records for up to six years after the work is completed.

If you've only made an enquiry and didn't go ahead with a booking, we'll keep your details for a shorter period, usually up to twelve months, unless you ask us to delete them sooner.

When we no longer need your information, we delete it securely or anonymise it so it can't be linked back to you.

We take the security of your information seriously. We use password-protected systems, secure servers, and encrypted connections to protect your data from unauthorised access, loss, or misuse.

Only team members who need your information to do their job can access it. We train our staff on data protection and review our security practices regularly.

While we do everything we can to protect your data, no method of transmission over the internet is completely secure. If you have any concerns about sending information online, you can always call us on 0127 827 6038 instead.

You have the right to ask us what personal information we hold about you, and to request a copy of it. You can also ask us to correct any information that's wrong or out of date.

In some circumstances, you can ask us to delete your information or to stop using it for certain purposes. If you've opted in to marketing messages, you can withdraw your consent at any time.

To exercise any of these rights, just get in touch using the contact details at the bottom of this page. We'll respond to your request within one month. If you're not happy with how we've handled your request, you have the right to complain to the Information Commissioner's Office (ICO).

Our services are for homeowners and property managers, not for children. We don't knowingly collect personal information from anyone under the age of 16.

If you believe a child has given us their information, please contact us and we'll delete it straight away.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on our website and update the effective date at the top of the page.

If we make any significant changes that affect how we use your personal information, we'll let you know by email or by a clear notice on our website. We encourage you to check this page occasionally to stay informed about how we're protecting your data.